EZSTREAM is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our IPTV service.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name and email address
- Phone number (for support)
- Payment information (processed securely)
- IP address and device information
Usage Information
- Channels and content viewed
- Streaming quality and bandwidth usage
- Device types and operating systems
- Service access patterns
2. How We Use Your Information
We use your information to:
- Provide and maintain our IPTV service
- Process payments and manage subscriptions
- Offer customer support and technical assistance
- Improve our service quality and performance
- Communicate important service updates
- Prevent fraud and abuse of our service
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With payment processors for transaction processing
- With content providers for licensing compliance
- With law enforcement when legally required
- With trusted service providers who assist in operating our service
4. Data Security
We implement appropriate security measures to protect your information, including:
- SSL encryption for all data transmissions
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Limited employee access to personal data
- Secure data storage and backup systems
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential cookies for service functionality
- Performance cookies for service optimization
- Analytics cookies for usage insights
- You can control cookies through your browser settings
6. Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records as required by law
7. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Request data portability
8. Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
- Email: support@ezstream.com
- WhatsApp: +33 6 12 34 56 78
- Telegram: @ezstream_support