At EZSTREAM, we want you to be completely satisfied with our IPTV service. This Refund Policy outlines our commitment to customer satisfaction and the conditions under which refunds are provided.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all new subscriptions. If you're not completely satisfied with our service within the first 7 days of your initial subscription, you're eligible for a full refund.
Eligibility for Refund
To be eligible for a refund, you must:
- Be a new customer (first-time subscription)
- Request the refund within 7 days of subscription
- Have not violated our Terms of Service
- Provide a valid reason for dissatisfaction
- Contact our support team through official channels
Non-Refundable Situations
Refunds will NOT be provided in the following situations:
- After the 7-day trial period has expired
- For renewals of existing subscriptions
- If account has been suspended for Terms violations
- If service is unavailable due to user's internet issues
- If user has shared account credentials
- For partial month usage (after 7 days)
How to Request a Refund
To request a refund, follow these steps:
- Contact our support team via WhatsApp or Telegram
- Provide your account details and subscription information
- Explain the reason for your dissatisfaction
- Allow our team to troubleshoot any technical issues
- If issues cannot be resolved, we'll process your refund
Refund Process
Once your refund is approved:
- Refunds are processed within 3-5 business days
- Refunds are issued to the original payment method
- You'll receive confirmation when refund is processed
- Your account access will be terminated upon refund
Technical Issues
Before requesting a refund for technical issues, we recommend:
- Contact our 24/7 support team for assistance
- Allow our team to troubleshoot connectivity issues
- Test service on different devices if possible
- Check your internet connection speed (minimum 8 Mbps for HD)
Service Availability
Please note that temporary service interruptions may occur due to:
- Scheduled maintenance (announced in advance)
- Content provider technical issues
- User's internet connectivity problems
- Device compatibility issues
These temporary interruptions do not qualify for refunds if service is restored within a reasonable timeframe.
Partial Refunds
Partial refunds are generally not offered. However, in exceptional circumstances where significant service disruption occurs, we may consider partial refunds on a case-by-case basis.
Chargebacks
We encourage customers to contact us directly before initiating chargebacks. Unwarranted chargebacks may result in:
- Immediate account suspension
- Blacklisting from future services
- Additional fees for chargeback resolution
Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Contact Information
For refund requests or questions about this policy, please contact us:
- WhatsApp: +33 6 12 34 56 78
- Telegram: @ezstream_support
- Email: support@ezstream.com
- Response time: Within 24 hours